Frequently Asked Questions

Once your order has shipped, we have no control over USPS or what happens to the package. We are not held accountable for products melting or drying out due to heat/shipping delays or for how USPS handles the packages. If your package is  lost, missing, stolen, damaged or delayed we are not held responsible please contact your local post office and file a claim with the insured package. The package is insured and the buyer files the claim, not us. We are a very small business and due to financial reasons we cannot take responsibility for what happens in transit once it's out of our hands. We are not responsible for reshipping or refunding if the package gets sent back due to an incorrect address. If that happens, you would need to contact and file a claim directly with USPS, as well if the package is delayed longer than priority shipping. We cannot file it or do anything from our end. Please also note that we are not responsible for any animals who also want to try some cookies!

We use Flat Rate shipping boxes to ship our products which takes 2-4 days we charge $15 for shipping which is what it cost us. At this point we do not have a expedited shipping method.